Frequently asked questions

No. Restaurant Velocity learns from your socials, your existing Google posts and reviews, and your website. The drafts are in your voice. Three layers of validators block AI-tell phrases and em-dashes before anything reaches your profile. Final responsibility is yours: every draft requires your approval before it publishes.

Every new account is in Manual mode by default. Nothing publishes without your click. Assist mode (auto-publishes 5-star review replies after a 12-hour review window) and Auto mode are opt-in with explicit confirmation. You can switch back to Manual at any time.

Most pilot customers see meaningful movement in average position within 60 to 90 days. The biggest gains come from three things: replying to every review (10 to 14 day lift), publishing weekly Google Posts (30 to 60 day lift), and refreshing photos in the right Google categories (45 to 90 day lift). Your specific timeline depends on competition density in your area.

No. Google’s review reply guidelines prohibit fake or deceptive content, not AI assistance. Our drafts are written from your real Brand DNA and your real menu, and you approve every one. We’ve designed the entire pipeline to comply with Google’s published guidelines: no off-topic content, no personal attacks, no promotional spam, no fake reviews, no replies that ignore the actual review.

Three options at every step: Edit the text directly. Regenerate for a different angle. Reject to skip this one. The system learns from your edits and rejections so the next batch is closer to what you want without you having to redo work.

Yes. Billing is monthly, so you can cancel any time from inside the app and your subscription stays active until the end of the current billing period. If we materially fail to deliver (defined: more than 72 hours of unplanned downtime in a billing period, or persistent quality issues we cannot resolve within 30 days of being notified), we refund the affected period.

Data is stored in encrypted Postgres in US-East with daily backups in a separate US region. Tenant isolation is enforced at the database layer using Row Level Security. Internal access is limited to authorized engineers acting under a support ticket, and every access event is logged. We never sell, share with advertisers, or use your data to train AI. See the Privacy Policy and Security overview for full detail.

Restaurant Velocity is software, not an agency. We focus on Google Business Profile management. If your existing agency handles website SEO and content marketing, we are complementary: organic search drives visits to your Google profile, and Restaurant Velocity converts those profile visits into bookings, calls, and direction clicks. Your agency keeps doing what they do; we handle the GBP layer.

The default Manual mode prevents this entirely. In Assist or Auto mode, you can set per-mode rules (for example, only auto-publish 5-star replies, never replies under 4 stars). The audit log tracks every published item with timestamp, draft version, approval mode, and the operator user ID who approved it. Nothing publishes without an audit trail.

Just start your free trial, founding pricing is applied automatically. The first 50 restaurants to sign up lock in $50 per location per month for as long as their subscription stays active. After the first 50, pricing resets to the standard $99 per location per month.