Refund Policy

Effective date: July 20, 2026

This policy explains how billing, trials, and refunds work for Restaurant Velocity.

14-day free trial

Every new account starts with a 14-day free trial. You add a payment method when you sign up, but nothing is charged during the 14 days.

Your subscription starts automatically on day 15. If you do not want to continue, cancel before day 15 and you will not be charged at all. We email you before the trial ends so the date is never a surprise.

How billing works

  • Billing begins on day 15 at $50 per location, per month, billed monthly in advance.
  • Each connected location is billed as one seat.
  • We charge on the same calendar day each month, starting on day 15 of your trial.
  • You will receive an emailed receipt for every charge.

Cancellation

You can cancel your subscription at any time from your account settings or by emailing billing@restaurantvelocity.com. Cancellation takes effect at the end of your current billing cycle. You keep full access to Restaurant Velocity until that date. We do not charge cancellation fees.

Refunds

Standard policy

Restaurant Velocity is a monthly subscription. Once you are charged for a billing period, that period is non-refundable. You retain full access to the service through the end of the period you paid for.

Exceptions we honor

We will issue a full refund of the most recent charge if any of the following apply:

  • You were charged after cancelling but before the cycle ended (a billing error on our end).
  • You were charged twice for the same period.
  • The service was materially unavailable for more than 48 hours during a billing period due to a Restaurant Velocity outage (not your connected Google or Meta account).
  • You were charged on a free-trial account that should not have converted.

Email billing@restaurantvelocity.com within 30 days of the charge to request a refund under one of these exceptions.

Multi-location billing

If you add or remove locations mid-cycle, we pro-rate the change on your next invoice. Adding a location during a cycle adds a pro-rated charge for the remaining days. Removing a location during a cycle credits the unused days against your next invoice.

Failed payments

If a payment fails, we retry over the next 7 days and email you. If the payment still fails after 7 days, we pause your account but do not delete any data. You can update your payment method and resume at any time. Reviews, posts, and photos that RV already published to your Google profile are not affected by a paused account.

Free trial extension

If your 14-day trial ends and you need a few more days to evaluate, email hello@restaurantvelocity.com. We will extend it by up to 7 additional days, no questions asked, once per account.

Questions

Email billing@restaurantvelocity.com. We respond within 1 business day.

Scroll to Top